How much does shipping cost?
Below is Brooklyn Tweed’s current list of shipping charges. Shipping charges cover postage, packaging, and processing and handling fees. Shade cards ship for free within the United States; shade cards ship internationally for $5 when purchased separately.
Please note, once your package has left our warehouse it is the responsibility of the United States Postal Service (for domestic orders) or your national postal service (for international orders) to deliver it to the address provided. If you wish to have the tracking number for your domestic package or the customs number for your international package, please contact us at firstname.lastname@example.org with your order number for further information. If tracking indicates that it is in the hands of the USPS, please contact your local USPS office for any questions or concerns.
Brooklyn Tweed is not responsible for any lost or mis-delivered packages, or packages for which the incorrect shipping address has been provided; please contact your local USPS office with any questions or claims.
Where does my order ship from?
All of our products ship from our warehouse, located in Portland, Oregon. Orders generally ship within one business day (Monday-Friday) after the order has been placed on our website. We ship all of our orders via USPS, using First Class or Priority mail for yarn and shade cards and Media Mail for print books.
Do you accept international orders?
Gladly! We ship our yarns all over the world, via USPS First Class Mail. Shipping times vary depending on the final destination of the yarn, but international orders leave our warehouse just as fast as domestic orders. A few notes if you’re interested in placing an order from outside the US:
We are legally obligated to represent all international purchases as “merchandise” and with exact values; we are unable to mark items as “gifts” or declare a value lower than the price paid by the buyer.
Once packages leave the United States, they are the responsibility of your national postal service. We are able to provide customs numbers and package information if there is a delay or questions on your package, but are unable to provide details on estimated arrival or tracking for international orders. Please contact your local postal or customs office for further information.
Please note that other countries may charge customs fees. You may be subject to import duties and taxes, which are levied once the package reaches your country. Brooklyn Tweed is not responsible for any additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
Please also note that our shipping software can only accommodate international addresses of five lines or fewer in length. Please alter your address to fit when adding shipping information to your Brooklyn Tweed account. If you need assistance with this, please email us at email@example.com.
Where is my order?
When your order has been processed you will receive an email with a tracking number for your package. Please know that it can take up to 24 hours for tracking information to become available online. Once a package leaves our warehouse, we are unable to provide location specifics on that package as package tracking information can only be gleaned from your local postal service. If you suspect your package has been mis-delivered or possibly stolen, please email us at firstname.lastname@example.org and we’ll be happy to assist you.